Huang posed a question regarding the rapid advancements in AI capabilities, stating, “If progress is accelerating at a rate of a million times every decade, what should be your course of action?” He suggested, “Rather than observing the train pass by, one should… get on board the train, for once you are on it, the pace seems more manageable.”
The demonstration, leveraging NVIDIA NIM inference microservices and NVIDIA Avatar Cloud Engine (ACE), featured state-of-the-art AI speech and animation technologies. These technologies are part of the NVIDIA AI Enterprise software suite, emphasizing how AI advancements can enhance digital avatar communications and potentially revolutionize customer service interactions.
The scenario portrayed an individual experiencing connectivity issues interacting with a digital avatar for assistance. The AI-powered avatar efficiently diagnosed the problem, proposed a faster internet connection, validated payment details, and promptly upgraded the service.
The forward-looking presentation captivated the audience composed of thousands of conference attendees eager to delve into the latest in enterprise generative AI technologies, aimed at empowering global workers.
“We have shifted from manual, directive coding practices, which are restricted to a select few, to intent-based computing, which is about establishing connections with individuals through intent,” explained Huang during a discussion with ServiceNow’s Chief Operating Officer Chirantan “CJ” Desai on stage at the conference.
This development signifies the ongoing partnership between ServiceNow and NVIDIA to enhance more personalized and engaging service experiences in various domains including IT, human resources, and customer support.
The demonstration further advances the joint effort to embed potent AI features within enterprise operations through NVIDIA ACE and NVIDIA NIM microservices.
These digital avatars aim to infuse a human-like essence into digital interactions, enriching customer experiences with compassionate and efficient support. The technologies encompass NVIDIA Riva for automatic speech recognition and text-to-speech, NVIDIA Audio2Face for facial animation, and NVIDIA Omniverse Renderer for top-tier visual output.
ServiceNow and NVIDIA are exploring the potential of AI avatars to offer an alternate visual communication channel for users inclined towards visual interactions.
Click here to watch a recording of Huang and Desai presenting the digital avatar demonstration at the Knowledge 24 keynote.
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